Privacy Policy
Effective Date: January 15, 2025
At fynovaexon, we're committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you interact with our creative budgeting services. We've written this in plain language because we believe transparency shouldn't require a law degree to understand.
Information We Collect
When you use our budgeting tools and services, we collect different types of information. Here's what we gather and why it matters:
Personal Information You Provide
This includes data you actively share with us:
- Your name, email address, and phone number when you create an account
- Financial goals and budget preferences you set within our platform
- Transaction data you choose to link through third-party integrations
- Communication preferences and feedback you provide
- Payment information when you subscribe to our services
Automatically Collected Information
Our systems collect technical data to improve your experience:
- Device information including IP address, browser type, and operating system
- Usage patterns such as features accessed and time spent on the platform
- Location data based on IP address (we don't track precise GPS locations)
- Cookies and similar technologies that remember your preferences
How We Use Your Information
We don't collect data just for the sake of it. Every piece of information serves a specific purpose in delivering better budgeting solutions:
Service Delivery
We use your data to provide personalized budgeting recommendations, track your financial progress, and maintain your account security.
Platform Improvement
Usage patterns help us understand which features work well and where we need to make things better for everyone.
Communication
We send service updates, budget alerts you've requested, and occasional tips that might help your financial planning.
Legal Compliance
Sometimes Australian law requires us to maintain certain records and respond to legitimate legal requests.
Data Sharing and Disclosure
We're selective about who gets access to your information. Here's the complete picture:
We never sell your personal data to third parties. That's a hard line we won't cross.
However, we do share information in these specific situations:
- Service Providers: Companies that help us operate the platform (cloud hosting, payment processing, customer support tools) receive only the data they need to perform their specific functions
- Financial Institutions: When you connect bank accounts through our platform, we share data securely with those institutions to enable transaction syncing
- Legal Requirements: We'll disclose information when required by Australian law, court orders, or to protect our legal rights
- Business Transfers: If fynovaexon merges with another company or gets acquired, your data would transfer as part of that transaction
Third-Party Integrations
Our platform connects with external services you choose to use. When you authorize these connections, you're also agreeing to those companies' privacy policies. We recommend reading them, though we know most people skip that step.
Your Rights Under Australian Privacy Law
The Australian Privacy Principles give you significant control over your personal information. You can exercise these rights by contacting us directly:
You can request a copy of all personal data we hold about you. We'll provide this within 30 days, usually much faster. The first copy is free each year.
If something in your profile is wrong, you can update most information directly in your account settings. For data you can't edit yourself, send us a correction request and we'll handle it promptly.
You can delete your account anytime through the settings page. We'll remove your personal information within 90 days, though we may keep some data longer if required by law or for legitimate business purposes like fraud prevention.
You can opt out of marketing communications or ask us to stop processing your data for certain purposes. Note that this might limit your ability to use some platform features.
You can export your budget data, transaction history, and other information in common formats to use with other services. This feature is available in your account dashboard.
How We Protect Your Data
Financial information requires serious security measures. We've implemented multiple layers of protection:
- Encryption: All data transfers use TLS encryption, and sensitive information is encrypted at rest in our databases
- Access Controls: Only authorized team members can access user data, and all access is logged and monitored
- Regular Security Audits: We conduct quarterly security reviews and penetration testing to identify vulnerabilities
- Secure Infrastructure: Our servers are hosted in Australian data centers that meet international security standards
- Employee Training: Everyone on our team completes privacy and security training annually
Despite our precautions, no online system is completely secure. We'll notify you within 72 hours if we detect any breach that affects your data.
Data Retention and Deletion
We keep your information only as long as needed for legitimate purposes:
Active Accounts
While your account remains active, we maintain all your budgeting data, transaction history, and preferences so you can access them anytime.
Inactive Accounts
If you don't log in for 24 months, we'll send reminder emails before archiving your account. Archived accounts can be reactivated within another 12 months, after which we delete the personal information.
Legal Retention Requirements
Australian tax law requires us to keep financial records for seven years. Even if you delete your account, we'll retain transaction data needed for tax compliance in a secure, isolated database.
International Data Transfers
Your data stays primarily within Australia. However, some of our service providers operate internationally:
When we transfer data overseas, we ensure those countries have adequate privacy protections or we implement additional safeguards through standard contractual clauses. Currently, we use service providers in:
- United States (cloud infrastructure)
- Singapore (backup systems)
- European Union (customer support tools)
These transfers are necessary for providing our services and are done in compliance with Australian privacy requirements.
Cookies and Tracking Technologies
We use cookies to make the platform work properly and remember your preferences. Here's what that actually means:
Essential Cookies
These keep you logged in and remember critical settings. The platform won't function properly without them.
Performance Cookies
These help us understand which features get used most and where people encounter problems.
Preference Cookies
These remember choices like your dashboard layout or currency display format.
Analytics Cookies
These collect anonymous usage statistics to help us improve the overall experience.
You can control cookies through your browser settings, though disabling certain types might affect platform functionality.
Children's Privacy
fynovaexon is designed for adults managing their personal finances. We don't knowingly collect information from anyone under 18 years old. If you're a parent who discovers your child has created an account, contact us and we'll delete it immediately.
Changes to This Policy
Privacy laws and our services both change over time. When we update this policy, we'll notify you through email and a prominent notice on the platform at least 30 days before changes take effect.
Previous versions are archived and available upon request. The current version is always accessible from our website footer.
Complaints and Disputes
If you're unhappy with how we've handled your personal information, please let us know. We take complaints seriously:
- Contact our privacy team using the details below
- We'll acknowledge your complaint within 3 business days
- We'll investigate and respond within 30 days
- If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner
Privacy Questions or Concerns?
Our privacy team is here to help with any questions about your data.
Email: info@fynovaexon.com
Phone: +61 422 194 383
Address: Shop L3, Macarthur Square Shopping
Centre
Gilchrist Drv, Campbelltown NSW 2560
Australia